IDC MarketScape: Worldwide Omni-Channel Guest Experience Services Providers for Hospitality, Dining, and Travel 2023 Vendor Assessment

IDC MarketScape Figure

• Figure: IDC MarketScape Worldwide Omni-Channel Guest Experience Services Providers for Hospitality, Dining, and Travel Vendor Assessment

IDC Opinion

• Figure: Plans to Implement Omni-Channel Guest Experience Strategy by 2026

IDC MarketScape Vendor Inclusion Criteria

Advice for Technology Buyers

Vendor Summary Profiles

• Accenture

• Strengths

• Challenges

• Consider Accenture When

• Cognizant

• Strengths

• Challenges

• Consider Cognizant When

• HCLTech

• Strengths

• Challenges

• Consider HCLTech When

• IGT Solutions

• Strengths

• Challenges

• Consider IGT Solutions When

• Infosys

• Strengths

• Challenges

• Consider Infosys When

• Publicis Sapient

• Strengths

• Challenges

• Consider Publicis Sapient When

• Softtek

• Strengths

• Challenges

• Consider Softtek When

• TCS

• Strengths

• Challenges

• Consider TCS When

Appendix

• Reading an IDC MarketScape Graph

• IDC MarketScape Methodology

• Market Definition

• Strategies and Capabilities Criteria

• Table: Key Strategy Measures for Success: Worldwide Omni-Channel Guest Experience Services Providers for Hospitality, Dining, and Travel

• Table: Key Capability Measures for Success: Worldwide Omni-Channel Guest Experience Services Providers for Hospitality, Dining, and Travel

Learn More

• Related Research

• Synopsis