Utilities Smart Customer Operations Quarterly Update: October-December 2022

Executive Snapshot

• Figure: Executive Snapshot: Utilities Smart Customer Operations Quarterly Update, October–December 2022

New Market Developments and Dynamics

• Situation Overview

• Situation Overview

• Business Environment, 4Q22

• Figure: Worldwide Real GDP Growth Forecasts by Region, 2022

• Figure: Personal/Private Consumption for Select Geographies, 1Q22–4Q22

• Demand and Prices

• Oil Prices

• Figure: Brent Oil Price and WTI Crude Oil Price Trends 12-Month Hindsight, January 2022–December 2022

• Electricity Prices

• Figure: Electricity Prices in Major European Power Exchanges, January-December 2022

• Figure: U.S. Average Actual Residential Electricity Prices, January–December 2022

• M&As, Agreements, Reorganizations, and Major Business Developments, 4Q22

• Iberdrola Spurs 11 Million Customers to Reduce Energy Use

• Octopus Energy Flexibility Scheme Pays Prosumers to Support the Grid

• Customer Care & Billing and Customer Experience Management, 4Q22

• Engie Partners With Gentrack, Empowering British Industry

• Gentrack, Merkle Bring Customer-Centric Salesforce Solutions to Utilities

• Customer Engagement, 4Q22

• U.K.'s National Grid to Pay Smart Meter Homes to Reduce Their Energy Use

• TenneT Launches Flexibility Monetization Tool

• Smart Meters, Heat Pumps to Drive Belgian Domestic Flexibility

• SCP Partners With Recurve for VPPs in Sonoma and Mendocino Counties

• Hoosier Energy Member Co-op Launches "Connect to Save" Program

• KBC Uses Eliq to Give Mobile Banking Customers Insight Into Home Energy Consumption

• Schneider Electric Partners With Eliq

• Customer Data and Analytics, 4Q22

• Bidgely Partners With U.S. Coop NISC

• Conservation and Energy-Efficiency Initiatives and Sustainability Projects, 4Q22

• ARENA, Shell Energy to Demonstrate Commercial Flexibility in Australia

• Propeye Integrates Semtech's LoRa Devices for U.S. Launch

• Smart Metering, 4Q22

• New York Approves Revelo Advanced Meter

• PNM Proposes $344 Million Grid Modernization Plan in New Mexico

• Egyptian NDEDC Awards Grid Control, AMI Contracts to Siemens

• Finland's Vaasa Electricity Network to Install 65,000 Smart Meters

• Red Eléctrica, EnerAgen Collaborate on Smart Meter Analysis Hub

• Singapore to Connect 300,000 Itron Smart Water Meters

• U.S. Tech Partnership to Advance Utility Water Loss Detection and Metering

• Major eMobility Agreements, 4Q22

• East Bay Community Energy Launched EV Charging Program

• Hertz, bp Collaborate on EV Charging in North America

• Volkswagen Steps Up EV Battery Development and Production

• Pay-As-You-Drive Electric Motorcycles Hit the Roads in Rwanda

• Digital Transformation, 4Q22

• PwC Acquires Data-Focused Consulting Firm Sagence

• Cognizant Acquires Energy and Utility Specialist Utegration

• DEWA Launches DEWAVerse Platform on Metaverse

• Eletrobras Digitalizes With Google Cloud

• Centrica Extends Relationship With Cognizant

• ICT Wins, 4Q22

• Jämtkraft Selects Hansen for Regulating Power Market Operations

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• Synopsis