IDC PeerScape: Frontline, Field, and Operations Technology Practices for Future IT

IDC PeerScape Figure

• Figure: IDC PeerScape: Frontline, Field, and Operations Technology — Practices to Deliver Business Value

Executive Summary

Peer Insights

• Practice 1: Expand Customer Outreach with Massive CPS Scaling Capabilities

• Challenge

• Example

• University of Miami Health System

• Guidance

• Practice 2: Enable CPS Orchestration and Optimization with a New Enterprise Architecture

• Challenge

• Example

• Georgia-Pacific LLC

• Guidance

• Practice 3: Enrich Customer Channels by Investing in the Customer's Well-Being Through CPS

• Challenge

• Example

• CareSource

• Guidance

• Practice 4: Enhance Frontline Decision Making and Knowledge Capture with CPS Data and AI

• Challenge

• Example

• Georgia-Pacific

• Guidance