target audience: TECH BUYER  Publication date: Dec 2021 - Document type: IDC Perspective - Doc  Document number: # US48467021

Setting Business Priorities: Goals, Wins, and Work Left to Do

By:  Mary Wardley

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Content

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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Setting Business Priorities — Goals, Wins, and Work Left to Do

  • Situation Overview

    • Customer Satisfaction and Operational Efficiency

    • Figure: Top 3 Business Priorities

    • Figure: Customer Satisfaction as a Result of Investments in Digital Transformation

    • Imagine If We All Worked Together?

    • Table: Top 3 Challenges in Transforming and Improving Your Customer Experience (% of Respondents)

  • Advice for the Technology Buyer

  • Learn More

    • Related Research

    • Methodology

    • Synopsis