target audience: TECH BUYER  Publication date: Mar 2021 - Document type: IDC Perspective - Doc  Document number: # US47488121

Using Metrics to Accelerate IT Innovation in Government

By: 

  • Thom Rubel Loading
  • Marc Strohlein

Content



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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Using Metrics to Accelerate IT Innovation in Government

  • Situation Overview

    • Why Selecting the Right Innovation Metrics Matters

    • Defining the Innovation Metrics Schema

    • Input Metrics

    • Process Capabilities

    • Table: Process Capability Metrics

    • Resources

    • Table: Resources Metrics

    • Leadership, Governance, and Culture

    • Table: Leadership, Governance, and Culture Metrics

    • Output Metrics

    • Services and Process Improvement

    • Table: Service and Process Improvements Metrics

    • Employee and Constituent Impacts

    • Table: Employee and Constituent Impacts

    • Program Outcomes and Impacts

    • Table: Program Outcomes and Impact

    • In Conclusion

    • Avoiding Pitfalls and Maximizing the Value of Innovation Metrics

  • Advice for the Technology Leader

    • Figure: Essential Guidance

  • Learn More

    • Related Research

    • Synopsis