target audience: TECH BUYER  Publication date: Jun 2024 - Document type: IDC PlanScape - Doc  Document number: # US47249121

IDC PlanScape: Hyper-Personalized Loyalty in Hospitality and Travel

By:  Dorothy Creamer

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Table of Contents


  • IDC PlanScape Figure

    • Figure: IDC PlanScape: Executive Summary of Hyper-Personalized Loyalty in Hospitality and Travel

  • Executive Summary

  • Why Is Hyper-Personalized Loyalty Important?

    • Figure: Hyper-Personalized Loyalty Requires Mindset Shift

  • What Is Hyper-Personalized Loyalty?

    • Figure: Proactive Guest Life-Cycle Management for Hyper-Personalized Loyalty

  • Who Are the Key Stakeholders?

  • How Can My Organization Take Advantage of Hyper-Personalized Loyalty?

    • Figure: Analytics and AI Lead Must-Haves for CX Technology Solutions in Hospitality

  • Advice for Technology Buyers

  • Related Research