IDC FutureScape: Worldwide Manufacturing Product and Service Innovation 2022 Predictions

IDC FutureScape Figure

• Figure: IDC FutureScape: Worldwide Manufacturing Product and Service Innovation 2022 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

• Summary of External Drivers

• Predictions: Impact on Technology Buyers

• Prediction 1: By 2024, 80% of Global Manufacturers Will Incorporate Environmental Sustainability to Their Product Life-Cycle Management Process and Ecosystem, Improving Sales by 3%

• Associated Drivers

• IT Impact

• Guidance

• Prediction 2: By 2025, 60% of Global Manufacturers Will Leverage Engineering Services Firms for Their Experience and Repeatable Assets Resulting in Digitally Resilient Operations and Accelerated Product Launches

• Associated Drivers

• IT Impact

• Guidance

• Prediction 3: By 2025, Global Manufacturers That Have Embraced a Distributed Innovation Model and Put in Place Local Innovation Systems Will See a 30% Greater Innovation Rate and an Increase in Sales of 5%

• Associated Drivers

• IT Impact

• Guidance

• Prediction 4: To Speed Product Innovations, by 2023, 60% of OEMs Will Leverage Customer Data Systems That Span Extended Industry Ecosystems to Enhance Products and Reduce Time to Market by 20%

• Associated Drivers

• IT Impact

• Guidance

• Prediction 5: By 2023, 75% of Manufacturers Will Use Open Innovation for Ongoing Customer Engagement, Dynamic Personalized Digital and Physical Products, Improved Quality, and an Average Increase of 3% CSAT

• Associated Drivers

• IT Impact

• Guidance

• Prediction 6: By 2024, 45% of Global Discrete Manufacturers Will Be Deploying Digital Workers to Support Their Service Execution Processes, Raising Their Productivity by up to 50%

• Associated Drivers

• IT Impact

• Guidance

• Prediction 7: By the End of 2023, 65% of G2000 OEMs Will Offer Flexible Service Products Extending Beyond Standard Contracts and Consumables to Achieve 90%+ Customer Retention and Increase Service Margins by 3%

• Associated Drivers

• IT Impact

• Guidance

• Prediction 8: Because of Increased Competition for Wallet Share, by 2025, 65% of G2000 OEMs Will Integrate Customer Insights with Service Work Orders to Better Personalize Engagements, Increasing Satisfaction by 15%

• Associated Drivers

• IT Impact

• Guidance

• Prediction 9: As a Result of Intensifying Customer Expectations, by 2026, 60% of G2000 OEMs Will Leverage AI and Real-Time Asset Data to Service Equipment Pre-Failure, Avoiding 50% of Unplanned Downtime Hours

• Associated Drivers

• IT Impact

• Guidance

• Prediction 10: By 2022, 70% of OEMs Will Not Invest in Next-Gen CPQ Tools Enabling Competitors to Grow Their Service Revenue Annually by 5% via Servitization, Achieving Better Customer Alignment and Integration

• Associated Drivers

• IT Impact

• Guidance

Advice for Technology Buyers

External Drivers: Detail

• Pervasive Disruption Continues — Volatility, Opportunity, and Resilience

• The Future Enterprise — Thriving in a Jungle of Agile Innovation

• The Velocity of Connectedness — The Future Is Data in Motion

• Digital Ecosystem — Thriving in a Multiplatform World

• Environmental and Social Responsibility — A New Stakeholder-Driven Imperative

• Workforce Outlook — Redefining Teams, Reinventing Models, and Rethinking Leadership

• Engagement Reimagined — From Responsive to Anticipatory

Learn More

• Related Research