target audience: TECH BUYER  Publication date: Jan 2023 - Document type: IDC Perspective - Doc  Document number: # US46593421

AI-Driven Field Service Closes the Divide Between the Reactive and Autonomous Support

By:  Aly Pinder

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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: AI-Driven Field Service Closes the Divide Between the Reactive and Autonomous Support

  • Situation Overview

    • Figure: Primary Business Drivers for Using AI

    • Data Needs to Be Actionable

    • Figure: Impact of AI on Jobs Over the Past 12 Months

    • Field Service Excellence Buoyed by AI

    • Figure: Current and Planned Use of AI for Field Service Execution

    • Figure: AI Use Cases in Service

  • Advice for the Technology Buyer and Service Leaders

  • Learn More

    • Related Research

    • Synopsis