target audience: TECH BUYER  Publication date: Sep 2021 - Document type: IDC MaturityScape - Doc  Document number: # US44957320

IDC MaturityScape: Field Service Management in Manufacturing 1.0

By:  Aly Pinder Loading

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Table of Contents


  • IDC MaturityScape Figure

    • Figure: IDC MaturityScape: Field Service Management in Manufacturing — Stage Overview

  • Executive Summary

  • Elements of the Field Service Management in Manufacturing Maturity Framework

    • Stages of the Field Service Management in Manufacturing Maturity Framework

    • Ad Hoc

    • Description

    • Business Outcome

    • Opportunistic

    • Description

    • Business Outcome

    • Repeatable

    • Description

    • Business Outcome

    • Managed

    • Description

    • Business Outcome

    • Optimized

    • Description

    • Business Outcome

  • Dimensions of the Field Service Management in Manufacturing Maturity Framework

    • Table: IDC MaturityScape: Field Service Management in Manufacturing — Overview of Stages, Dimensions, and Sub-Dimensions

  • Advice for Technology Buyers

    • Table: IDC MaturityScape: Field Service Management in Manufacturing — Progressing Through the Stages

  • Learn More

    • Related Research