European Unified Communications and Collaboration Forecast, 2022–2027

IDC Market Forecast Figure

• Figure: European Unified Communications and Collaboration Revenue Snapshot for Select Segments

Executive Summary

Advice for Technology Suppliers

• Take a Cloud-First Approach While Offering Hybrid Deployments

• Figure: Benefits of Hybrid UC&C Solutions

• Look to Channel Partners to Expand Your Market Reach

• Exercise Extreme Caution when Implementing AI in UC&C Services

• Offer Connections Between the Front and Back Offices (UCaaS + CCaaS)

• Expand Your Reach to Frontline Workers

Market Forecast

• Table: European UC&C End-User Revenue by Technology, 2022–2027 ($M)

• Table: European UC&C End-User Revenue by Product, 2022–2027 ($M)

• Table: European UC&C Equipment and Software Shipments by Product, 2022–2027 ('000)

• Table: European UC&C End-User Revenue by Main Geography, 2022–2027 ($M)

Market Context

• Drivers and Inhibitors

• Drivers

• Businesses Require Sophisticated Communication and Collaboration Services to Connect Their Distributed Workforce

• Combined UCaaS and CCaaS Solutions will Drive UCaaS Adoption

• Inhibitors

• On-Prem Businesses Are Hesitant to Migrate to Cloud

• Migration Paths Are Unclear

• Significant Market Developments

• UC&C Vendors Are Increasingly Involved in Coopetition with Microsoft

• UC Collaboration Enhancements Are Helping to Increase Meeting Equity

• Cost Efficiency for IT-Related Workflows Is the Key Factor for UCaaS Migration

• Figure: Benefits of UCaaS

• Changes from Prior Forecast

• Figure: European UC&C Revenue, 2022–2027: March 2022 Forecasts Versus October 2023 Forecast

Market Definition

• IP PBX Systems

• IP PBX Systems (On Premises)

• IP Phones

• UC Systems (On Premises)

• Managed/Hosted Voice/UCaaS

• Hosted Voice/Public Cloud UCaaS

• Managed Voice/Private Cloud UCaaS

• UC Collaboration

• Enterprise Videoconferencing Systems

Methodology

Related Research