European Unified-Communications-as-a-Service Forecast, 2022–2027

IDC Market Forecast Figure

• Figure: European UCaaS Spending Snapshot

Executive Summary

Advice for Technology Suppliers

• Suggest Hybrid Deployments for On-Premises Customers

• Figure: Voice Usage Plans

• Enhance Your Offerings With Customer Life-Cycle Management

• Enable AI-Based Features in Communications Channels

• Prioritize Enhanced Security in Your UCaaS Platform

• Offer Combined UCaaS and CCaaS solutions

Market Forecast

• Table: European UCaaS End-User Revenue by Component, 2022–2027 ($M)

• Table: European UCaaS End-User Revenue by Main Geography, 2022–2027 ($M)

Market Context

• Drivers and Inhibitors

• Drivers

• Voice Remains an Important Part of the Modern Communications and Collaboration Stack

• Combined UCaaS and CCaaS Offerings

• Inhibitors

• Businesses Opting for Alternative Communications

• Unclear Migration Paths

• Significant Market Developments

• UCaaS Pricing has Come Under Pressure, Leading to a Drop in ARPU

• UCaaS and CCaaS Have Been Converging to Connect the Front and Back Offices

• Cost Efficiency for IT-Related Workflows is the Key Factor for UCaaS Migration

• Figure: UCaaS Benefits

• Voice Usage is Becoming More Specialized

• Growing Reliance on Channel Partners for Market Reach

• Changes From Prior Forecast

• Figure: European UC&C Revenue Forecast, 2022–2027: November 2022 Versus October 2023 Forecast Comparison

Market Definition

• Managed/Hosted Voice/UCaaS

• Hosted Voice/Public Cloud UCaaS

• Managed Voice/Private Cloud UCaaS

Methodology

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