European Unified Communications and Collaboration Market Share, 2022: Vendors Shaping 2022

IDC Market Share Figure

• Figure: Europe Unified Communications and Collaboration 2022 Share Snapshot

Executive Summary

Advice for Technology Suppliers

• Suggest Hybrid Deployments for Complicated Migrations

• Prioritize Customer Life-Cycle Management

• Offer Connections Between the Front and Back Offices (UCaaS + CCaaS)

• Expand Your Reach to Include Frontline Workers

• Enhance Cloud Security Features to Drive Adoption

Market Share

• Table: European UC&C Revenue, Share, and Growth by Vendor, 2021 and 2022 ($M)

• Table: European IP PBX, IP Phone, and UC Applications Revenue, Share, and Growth by Vendor, 2021 and 2022 ($M)

• Table: European Videoconferencing and Telepresence Equipment Revenue, Share, and Growth by Vendor, 2021 and 2022 ($M)

• Table: European UCaaS Revenue, Share, and Growth by Vendor, 2021 and 2022 ($M)

• Table: European UC Collaboration Revenue, Share, and Growth by Vendor, 2021 and 2022 ($M)

• Table: European IP PBX Line Shipments, Share, and Growth by Vendor, 2021 and 2022

Who Shaped the Year

• Microsoft

• Cisco

• Zoom

• ALE

• Avaya

Market Context

• Significant Market Developments

• Businesses Still Face Challenges in Implementing Hybrid Work

• UCaaS is Critical for Business Operations for Hybrid Work

• Enterprise Videoconferencing is Growing, With a Focus on Meeting Equity

• On-Prem Equipment is set to Decline Despite Some Revenue Increases

Methodology

• Quantitative Data

Market Definition

• IP PBX Systems

• IP PBX Systems (On-Premises)

• IP Phones

• UC Systems (On-Premises)

• Managed/Hosted Voice/UCaaS

• Hosted Voice/Public Cloud UCaaS

• Managed Voice/Private Cloud UCaaS

• UC Collaboration

• Enterprise Videoconferencing Systems

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