European Unified Communications-as-a-Service Forecast, 2021–2026

IDC Market Forecast Figure

• Figure: European UCaaS Revenue Snapshot

Executive Summary

Advice for Technology Suppliers

• Extend Your Market Reach

• Prioritize Customer Life-Cycle Management

• Work with Channel Partners for Market Success

• Assure Customers of a Smooth Migration Process

• Support Migration to Cloud

• Offer Hybrid Deployment

• Provide High-Quality Service and Sophisticated Features

Market Forecast

• Table: European UCaaS Revenue and Growth by Component, 2021–2026 ($M)

• Table: European UCaaS Revenue and Growth by Main Geography, 2021-2026 ($M)

Market Context

• Drivers and Inhibitors

• Drivers

• The Constant Need to Connect

• Healthy Competition Breeds Excellence

• Inhibitors

• Market Saturation

• Security Worries Halt Progression

• Significant Market Developments

• Voice Remains Important in Business Communications

• UCaaS Players Are Developing More Options to Cater to Varying Business Needs

• Vendors Are Enabling the Option to "Bring in Your Own Carrier"

• There Is Growing Reliance on Channel Partners for Market Reach

• Channel Partners Are Developing Their Own Niche

• Pricing Remains Afloat

• Vendors Are Combining Contact Centers and UCaaS into the Same Package

• Changes from Prior Forecast

• Figure: European UCaaS Revenue, 2020–2026: June 2021 Forecast Versus December 2021 Forecast

Market Definition

• Managed/Hosted Voice/UCaaS

• Hosted Voice or Public Cloud UcaaS

• Private Cloud UCaaS

Methodology

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