target audience: TECH SUPPLIER  Publication date: Mar 2023 - Document type: Market Perspective - Doc  Document number: # AP50323823

Exploring the Versatility of CPaaS: Use Cases Across Vertical Industries

By: 

  • Nishant Bansal
  • Nikhil Batra
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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Versatility of CPaaS

  • New Market Developments and Dynamics

    • Figure: Top Initiatives Driving Communication Investments in Organizations

    • Figure: Increase in CPaaS Investment

    • CPaaS Use Cases

    • Figure: CPaaS Feature Usages

    • Besides Use Cases That Cut Across Verticals, CPaaS also Accelerates Vertical Specific Use Cases

    • Healthcare

    • Retail

    • Banking, Financial Services, and Insurance

    • Role of Telcos in Driving CPaaS Adoption

    • Figure: CPaaS Engagements

  • IDC's Point of View

    • Essential Guidance for Tech Marketing Leaders

    • Essential Guidance for Tech Sales Leaders

  • Learn More

    • Related Research

    • Synopsis