IT Service Cost Management
Improve Technology Cost and Performance Delivery through Peer and Outsourced Services Benchmarking
IT organizations struggle with duplication of services, tech debt, high cost, and inefficiency. Many IT leaders are challenged in demonstrating value to the business and validating their budgets. IDC benchmarks the cost efficiencies of your internal technology services (or parts) against peer organizations or outsourced options to drive change.
How We Bring You the Value Our Competitors Don't?
Enterprise technology proliferates, whether due to mergers, new services, product requirements, or to meet unique divisional requirements and performance assessments, aggregating results into broad categories. Rapid growth and diversity of IT technology causes proliferation and duplication over time. Technology leadership often loses visibility over IT services offered, which drives duplication, increased expense, technology debt, and inefficiency.
Other consultancies deliver top-down cost and performance assessments, which means they aggregate results into broad categories. This means that specific areas of high cost and efficiency are hidden by averaging into a broad category. Your infrastructure costs may match the market because your cheap storage costs are off-set by your high cost of networking. Don't you want to know what's driving cost issues at a level granular enough to fix?
Drive down your IT costs, improve performance, identify opportunities through a data-driven approach that provides actionable insights and recommendations benchmarked against peers.
- How can I validate my budget to the business?
- Where am I inefficient?
- How can I advocate for additional budget investments?
How Will It Impact your Company?
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30%
Of organizations spend too much on IT
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10%
Cost reduction on average
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Redirect investment from inefficiency to competitive capabilities
What benefits it brings?
IDC’s Special Sauce
Data is collected data across four dimensions:
- Volume – higher volumes bring economies of scale in cost/price
- Complexity – complexity drives increased costs/price
- Quality – higher service levels increase costs/price service
- Performance – the more extensive the scope of the activities within a service the costs/price
A key value proposition: Component-based measurement
Component-based analysis (CBA) ensures that the service structure is not lost during aggregation into broad service delivery towers. With benchmarking at the component level, components are tailored from the peers to accurately match your unique business and technology priorities. Results are transparent and easy to interpret.
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See How We Helped Our Customers
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A Healthcare Institution Determined The Financial Feasibility Of An Outsourced Model
Transitioning to a fully outsourced scenario would improve IT quality but would raise IT costs significantly.
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A Commerical Bank Better Manages Its IT Organization From Benchmarking Insight
IDC’s Metri research report provided an objective picture of the structure and market conformity of internal IT costs which helps the bank to better manage IT.
Read more on IDC’s blog
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