Customer Stories

Background

DOVA is a Shared Service Center from the decentralized public transport in the Netherlands. Participants are all the Dutch Provinces, the Amsterdam Transport Region and the Metropole region Rotterdam – The Hague. Together they are responsible for all the public transport outside of the main railway network. Via this Shared Service Center they coordinate their transportation policies and share knowledge and experience to improve public transport.

DOVA also maintains the central DRIS systems for dynamic travel information. These systems are the core to display actual travel information on over 10,000 displays about the expected departure times of around 5,000 busses, metros and trams that are in operation at any given time. After the renewal, the maintenance and hosting will be put up for public tender. The current contract is over ten years old. To inform the participants about the expected cost level of the new tender, DOVA asked IDC Metri for an insight of the expected cost.

Solution

IDC Metri leveraged their database of reference projects to determine what the expected cost for maintenance and hosting of the new DRIS systems would look like. The result was a landing zone with a minimum, expected and maximum cost level, based on the current market conditions.

Plan In Action

DOVA used the landing zone provided by IDC Metri to inform the participants about the new cost for maintenance and hosting, so that they could incorporate that in their multi-year outlook on the Total Cost of Ownership for the new DRIS systems.

Results

The landing zone was also used in judging the price offers in the public tender to ensure that DOVA received realistic offers from the tendering parties.