target audience: TECH SUPPLIER  Publication date: Oct 2024 - Document type: IDC Survey - Doc  Document number: # US52675124

AI Drives UC&C Purchases, 2024

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  • Jitesh Gera Loading
  • Denise Lund Loading

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Abstract


This IDC Survey document captures some of the key insights from IDC's Cloud Communications and Datacenter Services Survey, conducted in August 2024 among 427 businesses across 5 countries (the United States, the United Kingdom, Australia, Brazil, and India) and multiple industries. It is an annual survey conducted by IDC to understand the UC&C and broader network connectivity trends are shaping up across the major regions in the world.

It also captures some broader generative AI insights gathered from IDC's Future Enterprise Resiliency and Spending (FERS) Survey, conducted in June 2024 among 887 businesses across 19 countries and multiple industries. It is a monthly survey conducted to understand how IT and business leaders in enterprises around the world are assessing risks and identifying benefits/challenges associated with their growing portfolio of technology resources.

This document focuses specifically on how generative AI is impacting business communications and buying preferences.



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