target audience: TECH SUPPLIER Publication date: Oct 2024 - Document type: IDC Survey Spotlight - Doc Document number: # US52660024
IDC CX Path Survey: Do You Know How Many Voice of the Customer Applications Your Organization Has?
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Abstract
This IDC Survey Spotlight highlights the number of voice of the customer (VOC) applications (both custom and commercial) that are in use in organizations around the world. This document contains data from IDC's 2024 CX Path Survey conducted earlier this year. The purpose of the CX Path Survey is to explore a range of topics and themes related to varying areas of customer experience (CX) programs.