target audience: TECH SUPPLIER Publication date: Aug 2024 - Document type: IDC Survey Spotlight - Doc Document number: # US52525324
Has Service Shifted to Require Both a Physical and a Digital Experience?
Content
- 2 slides
Get More
When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Related Links
Abstract
This IDC Survey Spotlight highlights the potential need for a convergence of physical and digital experiences for the benefit of customer value and aftermarket service operational efficiency. Data comes from IDC's Future Enterprise Resiliency and Spending Survey, Wave 5, and IDC's Product Innovation and Aftermarket Services Survey.