target audience: TECH SUPPLIER Publication date: May 2024 - Document type: Market Presentation - Doc Document number: # US52111424
With the Advancement of Digital Business, IT Runs Profit Centers: Success Measures for Digital Product and Service Support and What They Mean for IT Service Management and IT Asset Management
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Abstract
This IDC Market Presentation explores recent IDC research on commonalities in success measures for the DevOps, SRE, and IT asset management practices, how they show alignment around profit and revenue goals, and what that means for IT service management. "As organizations rapidly create and deploy revenue generating services, there is more need than ever for help in addressing issues and managing risk and security," said Snow Tempest, research manager for IT Service Management at IDC.