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- Current: IDC Market Glance: Voice of the Customer, 1Q24
target audience: TECH SUPPLIER Publication date: Mar 2024 - Document type: Market Presentation - Doc Document number: # US51920323
IDC Market Glance: Voice of the Customer, 1Q24
By: Lou Reinemann Loading
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Abstract
This IDC Market Glance provides an overview of the current makeup of the voice of the customer (VOC) landscape, illustrating some of the major software players, and depicts the general segments and structure of the market. The market has prioritized listening to VOC feedback across a growing field of sites, direct and indirect, for structured and unstructured data as well as the applications and services to save and analyze that data. Voice of the customer market segments also contain service providers as well as applications for trust, loyalty, and data privacy for VOC data.
Coverage
Subscriptions Covered
Voice of the Customer and Customer Success Applications
Companies Covered
- UXCam Inc.
- comScore Inc.
- Five9 Inc.
- DISQO Inc.
- Google LLC
- Alida Communications Inc.
- StratTools Ltd.
- HubSpot Inc.
- Emplifi Inc.
- SturdyAI Inc.
- Microsoft Corporation
- Planhat AB
- OneTrust LLC
- Sprinklr Inc.
- cleverbridge AG
- DIGITECH SA
- Dovetail Software Inc.
- Momentive Global Inc.
- Optimove Inc.
- Treasure Data Inc.
- Gainsight Inc.
- Amazon Web Services Inc.
- Groove Labs, Inc.
- Optimal Workshop, Ltd.
- Dscout Inc.
- Service Management Group Inc.
- User Interviews, Inc.
- Tobii AB
- Syncron AB
- LivePerson Inc.
- Khoros LLC
- SurveySparrow Inc.
- SAP SE
- Merkle Inc.
- Jebbit
- 7 Points Ltd.
- Freshworks Inc.
- IFS AB
- Tealium Inc.
- BigCommerce, Inc.
- Twilio, Inc.
- PlaybookUX Inc.
- Avaya Inc.
- Alchemer LLC
- BlueConic Inc.
- Meltwater Group
- Medallia Inc.
- ClientSuccess, Inc.
- Quantum Metric Inc.
- Adobe Systems Inc.
- InMoment Inc.
- Voxco Inc
- Intercom Systems Inc.
- Typeform SL
- Collibra NV
- Wunderkind Corp.
- Bloomreach, Inc.
- IBM
- Resonate Networks, Inc.
- SalesLoft, Inc.
- UserTesting Inc.
- Intuit Inc.
- Viewpointsystem GmbH
- Sprout Social, Inc.
- Amperity Inc.
- Catalyst Inc
- Wipro Limited
- Cognizant Technology Solutions Corporation
- Hootsuite Media Inc.
- Userlytics Corporation
- CustomerGauge
- Amplitude Inc.
- shopware AG
- Eyefree Assisting Communication Ltd.
- Gazepoint
- Totango Inc.
- Genesys Telecommunications Laboratories, Inc.
- Shopify Inc.
- Jotform Inc.
- QuestionPro Inc.
- Custify SRL
- Oracle Corporation
- LiveRamp Inc.
- SAS Institute Inc.
- Accenture plc
- Maze.design Limited
- ServiceNow, Inc.
- McKinsey & Company
- Zeta Global Ltd.
- Kobie Marketing Inc.
- Cision Ltd.
- Reputation.com Inc.
- Qualtrics, LLC
- Cisco Systems Inc.
- Uniphore Technologies Inc.
- Insider
- PTC, Inc.
- Digital River, Inc.
- Infosys Limited
- Glassbox Ltd.
- Forsta AS
- Deloitte LLP
- SurveyLegend
- TTEC Holdings Inc.
- Salesforce, Inc.
- SugarCRM Inc.
- Maxicus
- Veeva Systems Inc.
- Vitally, Inc.
- Capgemini Services SAS
- LiveVox Inc.
- Outreach Corp.
- Demandbase Inc.
- Respondent AF OOO
- Unmetric Inc.
- Concentrix Corporation
- Content Square SAS
- Zoho Corporation Pvt. Ltd.
- Talkdesk Inc.
- Loop11 Pty Ltd
- MeasuringU
- Redpoint Global Inc.
- Zendesk Inc.
- Tata Consultancy Services Limited
- Ernst & Young Global Limited
- Annex Cloud
- ChurnZero Inc.
- Eyeware Tech SA
- NICE Ltd.
- Epsilon Data Management LLC
- Usersnap GmbH
- Verint Systems Inc.
Regions Covered
Topics Covered
- Analytic applications
- Customer relationship management applications
- IT consulting services
- Marketing automation
- Marketing operations
- Sales operations
- Systems integration services