target audience: TECH SUPPLIER Publication date: Jan 2024 - Document type: Market Presentation - Doc Document number: # US51805424
Top 5 Trends in UC&C for 2024: Predictions for the Worldwide UC&C market in 2024 and Beyond
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Abstract
This IDC Market Presentation examines the top 5 trends for UC&C in 2024.
In 2023, IDC observed UC&C players go big on AI and other innovative capabilities to enhance user and customer experiences. In 2024, IDC predicts UC&C vendors will focus on capabilities that drive value and tangible returns to organizations, including AI that can help deliver equitable experiences, seamless device and location agnosticism, and improved customer interactions.
The top 5 trends for UC&C in 2024 are:
- AI as the key differentiator
- Integration of UC and CC platforms
- Equitable meeting experiences
- Telephony's relevance continuing to grow in UC&C
- Availability and high demand for managed services