target audience: TECH SUPPLIER Publication date: Feb 2024 - Document type: IDC Survey Spotlight - Doc Document number: # US51783524
What Do Facility Management Software Customers Value in a Vendor?
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Abstract
This IDC Survey Spotlight highlights the importance customers place on specific attributes of facility management (FM) software vendors.
The data shown in this document comes from IDC's 2023 SaaSPath Survey, fielded in March 2023 and published in May 2023, which queried a total of 2,875 organizations, with 125 respondents to FM questions. The survey was used to identify what is driving organizations' decisions for selecting and investing in enterprise SaaS applications.