target audience: TECH SUPPLIER Publication date: Sep 2024 - Document type: Market Analysis Perspective - Doc Document number: # US51674024
Market Analysis Perspective: Worldwide IT Service Management Software, 2024
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Abstract
This IDC Market Analysis Perspective delivers a concise current-state view of the IT service management software market and insight into the impact of future trends. It presents the competitive landscape, buyer perspectives, a future view of the market, and advice for technology suppliers.
"The IT service management software market continues to expand and change as organizations modernize and digitally transform, and as they begin to incorporate generative AI and other forms of AI and automation. This IDC Market Analysis Perspective examines buyers' motivations, adoption considerations, and strategies to address them," said Snow Tempest, research manager for IT Service Management at IDC.