target audience: TECH SUPPLIER Publication date: Aug 2024 - Document type: Market Share - Doc Document number: # US51659124
Worldwide Accounts Receivable Applications Market Shares, 2023: The Customer Experience Comes into Focus
Content
List of Tables
List of Figures
Get More
When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Related Links
Abstract
This IDC study examines the market shares of the leading vendors in the accounts receivable (AR) applications market.
"In 2023, the paradigm of accounts receivable shifted from mere payment collection to crafting personalized customer payment experiences. This evolution signifies a transformative approach where businesses are not just focusing on the financial transaction but are keenly investing in enhancing customer satisfaction through intuitive payment portals and flexible options. By prioritizing the customer experience, companies are not only accelerating cash flow but are also building trust and fostering stronger relationships. The future of AR management lies in personalizing engagement, making the customer payment experience a central pillar of financial interactions. This strategic shift underscores the importance of customer centricity in achieving sustainable success," said Kevin Permenter, senior research director, Enterprise Applications at IDC.