target audience: TECH SUPPLIER Publication date: Jul 2024 - Document type: IDC Survey - Doc Document number: # US51489724
Digital Transformation Professional Services Survey, 2024: Spending Intentions and Customer Perceptions of Service Providers
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Abstract
This IDC Survey describes the spending intentions of IT and line-of-business buyers that are using external service providers to assist with digital transformation. The worldwide sample size of 761 respondents included participants from 15+ countries across the Americas, Asia/Pacific, and EMEA. In addition, respondents provided insight on which business processes are most selected for transformation and what were the most cited benefits from digital transformation projects, digital innovation, and digital operations efforts and plans. Finally, buyer perceptions of vendor cohorts and insights about the vendor selection process were included, including trends in project sponsorship over the past eight years and other roles in purchasing behavior as well.