target audience: TECH SUPPLIER Publication date: Sep 2023 - Document type: Market Analysis Perspective - Doc Document number: # US51249623
Market Analysis Perspective: Worldwide Voice of the Customer Applications, 2023
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Abstract
This IDC Market Analysis Perspective (MAP) covers worldwide voice of the customer (VOC) applications. VOC and CX practitioners, business executives, and IT professionals can use this document to better understand the trends, challenges, and gaps in the market driving technology investment in this area. This MAP includes a VOC industry overview, competitive landscape, a VOC buyer perspective, a future outlook on the market, and advice for the technology supplier.