target audience: TECH SUPPLIER Publication date: Sep 2023 - Document type: Market Share - Doc Document number: # US51195223
Worldwide Customer Service Applications Software Market Shares, 2022: The Leaders Continue to Lead
Content
List of Tables
List of Figures
Get More
When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Related Links
Abstract
This IDC study examines the customer service applications market for 2020–2023. Revenue and market share of the leading vendors are provided for 2022.
"While the customer service applications market experienced a dip in growth from 17.2% in 2021 to 13.7% in 2022, the double-digit growth in such a large market, one totally estimated at $15.4 billion, is exceptional," said Mary Wardley, VP, Customer Service and Contact Center at IDC. "This demonstrates the ongoing requirement to invest in customer-centric applications as sophistication and complexity of products and services increase demand for customer service rather than decreasing."