target audience: TECH BUYER Publication date: Jun 2024 - Document type: IDC MarketScape - Doc Document number: # US51168024
IDC MarketScape: Worldwide Retail Omni-Channel Payment Platform Software Providers 2024 Vendor Assessment
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Abstract
This IDC study provides an assessment of the principal retail payment platform solutions focused on omni-channel payments. The study discusses what criteria are most important for companies to consider when selecting an omni-channel payments vendor as well as the strengths, weaknesses, and differentiators among the covered vendors.
"Shoppers care deeply about payments and have new expectations for retailers from offering their preferred payment methods both online and in-store to providing personalized and consistent payment experiences no matter what channel the shopper is using. It is becoming abundantly clear that seamless payments done right can be a true differentiator for omni-channel retailers, driving increased customer loyalty, greater competitiveness, and better business outcomes," according to Margot Juros, research director, Worldwide Retail Technology Strategies, and Aaron Press, research director, Worldwide Payment Strategies.