target audience: TECH BUYER Publication date: Jun 2024 - Document type: IDC TechBrief - Doc Document number: # US50874724
IDC TechBrief: 3D Aftermarket Service Parts Applications and Platforms
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Abstract
"The service organization is often in a state of reaction, to a problem, to a customer, to an outage, or to a defect," said Aly Pinder, research vice president, Worldwide Aftermarket Services Strategies, IDC. "But in an environment of reacting, having the ability to leverage on-demand service spare parts can be a game-changing in ensuring technicians have the right, quality part for every service call avoiding multiple truck rolls and bloated spares inventories. The customer wants resolution; a reaction can be valuable if service can resolve the issue efficiently the first time."