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- Current: IDC Market Glance: Future of Customer Experience, 2Q23
target audience: TECH SUPPLIER Publication date: Jun 2023 - Document type: Market Presentation - Doc Document number: # US50854623
IDC Market Glance: Future of Customer Experience, 2Q23
By: Sudhir Rajagopal Loading
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- 10 slides
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Abstract
This IDC Market Glance provides an overview and the current makeup of the future of customer experience solution landscape, illustrates who some of the major software and services players are, and depicts the general segments and structure of the market. The market has prioritized the use of data, AI and analytics, and technologies that accelerate delivery of digital experiences as cornerstones for the next generation of customer experiences. In turn, this sets up organizations to use customer experience as the tip of the spear for sustained future business growth and resiliency.
Coverage
Subscriptions Covered
Future of Customer Experience - Agenda
Companies Covered
- Marigold
- WPP plc
- Alterian PLC
- The Washington Post Company
- Five9 Inc.
- DISQO Inc.
- Google LLC
- Alida Communications Inc.
- Boston Consulting Group Inc.
- HubSpot Inc.
- Optimizely, Inc.
- Emplifi Inc.
- Bigtincan Mobile Pty Ltd
- Microsoft Corporation
- OneTrust LLC
- Sprinklr Inc.
- Pluralytics
- Dentsu Inc.
- Smart Communications, Inc.
- Genesys Cloud Services Inc.
- Momentive Global Inc.
- Hyland Software, Inc.
- R/GA Media Group, Inc.
- Treasure Data Inc.
- Groove Labs, Inc.
- NTT DATA Corporation
- InsideSales.com Inc.
- Ushur Inc.
- LivePerson Inc.
- Khoros LLC
- SAP SE
- Merkle Inc.
- Freshworks Inc.
- Tealium Inc.
- BigCommerce, Inc.
- HCL Technologies Limited
- Sitecore Corporation A/S
- Twilio, Inc.
- CSG Limited
- Magnite Inc.
- Avaya Inc.
- Alchemer LLC
- BlueConic Inc.
- Meltwater Group
- Medallia Inc.
- Bain & Company, Inc.
- Crownpeak Technology Inc.
- Quantum Metric Inc.
- Adobe Systems Inc.
- InMoment Inc.
- KPMG International
- xiQ Inc.
- Brierley & Partners Inc.
- Collibra NV
- Simplr Inc.
- IBM
- SalesLoft, Inc.
- Spryker Systems GmbH
- Sprout Social, Inc.
- Pegasystems Inc.
- Amperity Inc.
- Critical Mass
- Acquia, Inc.
- Teradata Corporation
- Cognizant Technology Solutions Corporation
- Hootsuite Media Inc.
- WordPress.org
- Precisely Limited
- Amplitude Inc.
- Digitas
- PricewaterhouseCoopers LLP
- Quadient Group AG
- OpenText Corporation
- Pantheon Systems, Inc.
- Genesys Telecommunications Laboratories, Inc.
- Shopify Inc.
- The Trade Desk Inc.
- Oracle Corporation
- LiveRamp Inc.
- SAS Institute Inc.
- Accenture plc
- ServiceNow, Inc.
- McKinsey & Company
- Zeta Global Ltd.
- Kobie Marketing Inc.
- Cision Ltd.
- Criteo S.A.
- Snowflake Inc.
- Qualtrics, LLC
- Cisco Systems Inc.
- Uniphore Technologies Inc.
- Bazaarvoice, Inc.
- Digital River, Inc.
- Deloitte LLP
- [24]7.ai Inc.
- Salesforce, Inc.
- SugarCRM Inc.
- Yotpo Ltd.
- Capgemini Services SAS
- Avanade Inc.
- Outreach Corp.
- Amazon.com Inc.
- Demandbase Inc.
- BrandWatch Technologies, Inc.
- Concentrix Corporation
- Content Square SAS
- Omnicom Group Inc.
- Zoho Corporation Pvt. Ltd.
- Alvaria Inc.
- Zendesk Inc.
- Tata Consultancy Services Limited
- Bynder B.V.
- Ernst & Young Global Limited
- Annex Cloud
- MediaMath, Inc.
- Ogury Ltd.
- Messagepoint Inc.
- Marin Software Inc.
- Publicis Groupe SA
- Conga
- EPAM Systems Inc.
- NICE Ltd.
- Epsilon Data Management LLC
- VTEX
- Cloudinary Ltd.
- Verint Systems Inc.
Regions Covered
Topics Covered
- Advertising software
- Customer relationship management applications
- Future of customer experience
- IT consulting services
- IT operations and implementation
- Marketing automation
- Online advertising
- Sales enablement