target audience: TECH SUPPLIER Publication date: May 2023 - Document type: Market Forecast - Doc Document number: # US50604523
Worldwide Unified Communications and Collaboration Forecast, 2023–2027
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Abstract
This IDC study aggregates segments of key technology market forecasts that make up the worldwide unified communications and collaboration ecosystem. The segments that have been aggregated for this study represent IDC's customer spend estimates on UC&C technologies instead of a total available market estimate for all technologies that are UC&C capable.
"Many organizations have accelerated their shift to digital technologies by adopting integrated UC&C solutions that incorporate connectivity services that keep data in motion and yield benefits to the employee and customer experience, deliver cost-effectiveness and agility of business activities, and enable flexible work," said Rich Costello, senior research analyst, Unified Communications and Collaboration at IDC. "The most successful UC&C solutions will be those that are future proofed in that they support interoperability with the major UC collaboration environments and can incorporate future AI innovations and integrations with a growing set of adjacent solutions critical to employee and customer engagement, such as CCaaS and CPaaS."