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- Current: IDC Market Glance: Voice of the Customer, 1Q23
target audience: TECH SUPPLIER Publication date: Mar 2023 - Document type: Market Presentation - Doc Document number: # US50424023
IDC Market Glance: Voice of the Customer, 1Q23
By: Lou Reinemann Loading
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Abstract
This IDC Market Glance provides an overview of the current makeup of the voice of the customer (VoC) landscape, illustrating some of the major software players, and depicts the general segments and structure of the market. The market has prioritized listening to voice of the customer feedback across a growing field of sites, direct and social, for structured and unstructured data, as well as the applications and services to save and analyze that data. Voice of the customer market segments also contain service providers as well as applications for trust, loyalty, and data privacy for VoC data.
Coverage
Subscriptions Covered
Voice of the Customer and Customer Success Applications
Companies Covered
- Intercomp S.P.A.
- UXCam Inc.
- comScore Inc.
- Five9 Inc.
- DISQO Inc.
- Google LLC
- Alida Communications Inc.
- Smartlook.com, s.r.o.
- StratTools Ltd.
- Accelo Inc.
- HubSpot Inc.
- Emplifi Inc.
- ServiceMax, Inc.
- Microsoft Corporation
- Planhat AB
- OneTrust LLC
- Sprinklr Inc.
- cleverbridge AG
- DIGITECH SA
- Dovetail Software Inc.
- Momentive Global Inc.
- Confirmit AS
- Optimove Inc.
- Treasure Data Inc.
- Gainsight Inc.
- Amazon Web Services Inc.
- Groove Labs, Inc.
- Optimal Workshop, Ltd.
- Lookback
- Dscout Inc.
- Service Management Group Inc.
- Tobii AB
- LivePerson Inc.
- Khoros LLC
- SAP SE
- Merkle Inc.
- USER ZOOM, INC
- Freshworks Inc.
- IFS AB
- Tealium Inc.
- BigCommerce, Inc.
- Twilio, Inc.
- PlaybookUX Inc.
- Avaya Inc.
- Alchemer LLC
- shopware AG
- BlueConic Inc.
- Meltwater Group
- Medallia Inc.
- ClientSuccess, Inc.
- Quantum Metric Inc.
- Adobe Systems Inc.
- InMoment Inc.
- TCS Japan, k.k.
- Typeform SL
- Collibra NV
- Wunderkind Corp.
- Simplr Inc.
- Bloomreach, Inc.
- IBM
- SalesLoft, Inc.
- Viewpointsystem GmbH
- Sprout Social, Inc.
- Amperity Inc.
- Catalyst Inc
- Wipro Limited
- Campaign Monitor
- Cognizant Technology Solutions Corporation
- Hootsuite Media Inc.
- Userlytics Corporation
- CustomerGauge
- Amplitude Inc.
- Eyefree Assisting Communication Ltd.
- Gazepoint
- Totango Inc.
- Genesys Telecommunications Laboratories, Inc.
- Shopify Inc.
- Jotform Inc.
- QuestionPro Inc.
- Custify SRL
- Oracle Corporation
- Campaign Monitor Pty. Ltd.
- LiveRamp Inc.
- SAS Institute Inc.
- Accenture plc
- Maze.design Limited
- ServiceNow, Inc.
- McKinsey & Company
- Zeta Global Ltd.
- Kobie Marketing Inc.
- Cision Ltd.
- Reputation.com Inc.
- Qualtrics, LLC
- Cisco Systems Inc.
- Uniphore Technologies Inc.
- Insider
- PTC, Inc.
- Digital River, Inc.
- Infosys Limited
- Forsta AS
- Deloitte LLP
- TTEC Holdings Inc.
- Salesforce, Inc.
- SugarCRM Inc.
- Maxicus
- Veeva Systems Inc.
- Vitally, Inc.
- Capgemini Services SAS
- LiveVox Inc.
- Outreach Corp.
- Demandbase Inc.
- Unmetric Inc.
- Concentrix Corporation
- Content Square SAS
- Zoho Corporation Pvt. Ltd.
- Talkdesk Inc.
- Loop11 Pty Ltd
- MeasuringU
- Redpoint Global Inc.
- Zendesk Inc.
- Ernst & Young Global Limited
- Annex Cloud
- ChurnZero Inc.
- Eyeware Tech SA
- NICE Ltd.
- Epsilon Data Management LLC
- Usersnap GmbH
- Syncron International AB
- Verint Systems Inc.
Regions Covered
Topics Covered
- Analytic applications
- Customer relationship management applications
- IT consulting services
- Marketing automation
- Marketing operations
- Sales operations
- Systems integration services