IDC Survey: Future of Industry Ecosystems — Utilities Industry

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Abstract

This IDC Survey presents data for the utilities industry from IDC's Future of Industry Ecosystem Survey. In May and June 2022, we fielded our second annual global survey to 1,270 executives across 5 regions and 11 countries. The goal was to determine executive and business leader sentiment on industry ecosystems, maturity of current approach, and future plans for IT and use case investment. Respondents spanned multiple domains and included CXOs, business-line leadership, and IT management.

Key findings from the survey include:

• Mitigating demand fluctuations and supply chain constraint and pursuing environmental sustainability goals are key joint initiatives for industry ecosystem partners.
• Trust and execution across industry ecosystems are the top risks to mitigate.
• Most organizations plan to, as they did last year, expand their industry ecosystems beyond their core industries.
• Service providers will play a key role in the design and enablement of industry ecosystems.

Another key area of focus for organizations when they consider the design and operation of their industry ecosystem is improvement of customer, consumer, citizen, or patient engagement and experience. That is, how does the shared, open approach of industry ecosystems (shared data and insights, shared applications, shared operations and expertise) better facilitate this?

This IDC Survey on the future of industry ecosystems is focused on the utilities sector cut of this survey data. This industry is faced with a trilogy of challenges, which increasingly require organizations to expand their set of ecosystem partners within and external to their core industry:

• Enabling distributed energy resource management (DERM) for residential, commercial, and city locations
• The electrification many industries are undergoing, such as the automotive industry with electric vehicles (EVs)
• Energy transition to renewable, sustainable sources of power generation

Joint ventures are becoming more common in the utilities industry, and there is a recognition that digital investments must be made that enable easier collaboration, sharing of data and applications, and consistent engagement with the end customer. IDC's Future of Industry Ecosystem Survey provides a view into how these organizations are currently working and planning to work with their ecosystem partners.

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