target audience: TECH SUPPLIER Publication date: Oct 2022 - Document type: Market Share - Doc Document number: # US49754622
Worldwide Customer Service Applications Software Market Shares, 2021: Salesforce Continues to Dominate
Content
List of Tables
List of Figures
Get More
When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Related Links
Abstract
This IDC study examines the customer service applications market for 2019–2021. Revenue and market share of the leading vendors are provided for 2021.
"The customer service applications market continued its growth through 2021 with a resulting year-over-year growth rate of 17.0%," said Mary Wardley, VP, Customer Care and CRM at IDC. "Demonstrating the integral nature of customer service and customer care environments through global issues such as the pandemic. The next stage of service innovation will include cross-organization processes."