target audience: TECH BUYER  Publication date: May 2023 - Document type: IDC MarketScape - Doc  Document number: # US49647023

IDC MarketScape: Worldwide Artificial Intelligence Services 2023 Vendor Assessment

By:  Jennifer Hamel Loading


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This IDC study represents a vendor assessment of the artificial intelligence (AI) services market through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in the AI services market. This IDC MarketScape covers a variety of vendors participating in the AI services space. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and to one another and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.

"With rising public awareness of AI capabilities, spurred most recently by the ability to interact with free, web-based generative AI tools, organizations are feeling pressure to move faster to incorporate AI into digital business strategies or risk being left behind by competitors," says Jennifer Hamel, research director, Analytics and Intelligent Automation Services at IDC. "Successful AI services providers continue to evolve their portfolios to meet ever-evolving client needs while remaining trusted advisors to cut through hype and hysteria, set reasonable expectations for what AI can and should do for their businesses, and develop road maps for adopting and managing AI solutions at scale."


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