target audience: TECH BUYER Publication date: Mar 2022 - Document type: IDC MarketScape - Doc Document number: # US48896919
IDC MarketScape: Worldwide Support Services 2022 Vendor Assessment
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Abstract
This IDC study uses the IDC MarketScape model to provide an assessment of several providers participating in the worldwide support services market. IDC MarketScape is an evaluation based on a comprehensive framework and a set of parameters that assesses providers relative to one another and to those factors expected to be most conducive to success in each market in both the short term and the long term.
"Support services is a mature market, with most vendors being capable of delivering support services. This IDC MarketScape aims to differentiate those firms that are investing in innovation to meet customers' needs. This requires a strategic road map for helping enterprise customers innovate, differentiate, and compete on technology, operational, and business playing fields. To do this successfully, support providers must have the right mix of people, process, and technology to meet the demand," said Rob Brothers, program vice president, Datacenter and Support Services.