target audience: TECH BUYER Publication date: Dec 2022 - Document type: IDC MarketScape - Doc Document number: # US48840322
IDC MarketScape: Worldwide Manufacturing Service Life-Cycle Management Systems Integrators/Business Process Outsourcing 2022–2023 Vendor Assessment
This IDC study uses the IDC MarketScape model to provide an assessment of vendors participating in systems integration and business process outsourcing services for the service life-cycle management market in manufacturing industries.
"The ability for manufacturers and their service partners to resolve customer issues efficiently has become a critical differentiator and not solely an after-sales activity," says Aly Pinder, program director, Service Innovation and Connected Products Strategies, IDC Manufacturing Insights. "But in order to deliver the next level of enhanced experiences, manufacturers need to ensure they have an ecosystem of partners that can aid in digital transformation necessary to accelerate innovations and unearth data-driven insights at scale."