Abstract

This IDC study provides an assessment of the principal SaaS and cloud-enabled enterprise content applications and presents the criteria most important for companies to consider when selecting a system. This assessment discusses both quantitative and qualitative characteristics that explain success in the ecosystem. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and one another and highlights the factors expected to be the most influential for success in the market during both the short term and the long term.

"Organizations have recognized the benefits of modern cloud-based content services architectures, including increased efficiency, improved security, and ease of deployment," according to Steve Charbonnier, research manager, IDC's Enterprise Content Strategies research program. "As we move forward, content agility will be critical to support new work models. Organizations will continue to modernize their content services technologies, replacing legacy applications with individual cloud services/modules that provide greater flexibility and leverage AI and advanced analytics to truly transform their content processes."

Coverage