target audience: TECH BUYER  Publication date: Sep 2023 - Document type: IDC Innovators - Doc  Document number: # US47252721

IDC Innovators: Computer Vision for Automated Checkout and Self-Checkout, 2023

By: 

  • Leslie Hand Loading
  • Anne Paris

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Abstract


This IDC Innovators document profiles five emerging vendors that offer computer vision AI solutions for automated checkout and self-checkout in stores. Computer vision at checkout can take many forms, including automated checkout with no scanning, augmented self-checkout that reacts to customer behavior and identifies items, kiosks that see and scan multiple items on a tray, autonomous turnkey shops and stands, and data collection and analytics that shape employee alerts and trigger tasks. Each of these five vendors provides a differentiated solution, but all of them help retailers address labor shortages and the need to improve customer experience and reduce shrink.

"Our recent survey of over 800 retailers worldwide revealed that appetite for using computer vision to solve problems and improve customer experience at checkout is significant, with over one-third planning to invest in the next three years. These IDC Innovators, Everseen, Grabango, Mashgin, Standard AI, and Zippin, have demonstrated a high awareness of the complexities facing modern retailers and have successfully implemented technologies that will help organizations drive down operational costs, reduce shrink and loss, and improve customer experience in stores," said Leslie Hand, group vice president, IDC Retail Insights.



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