target audience: TECH SUPPLIER Publication date: Jul 2024 - Document type: Market Forecast - Doc Document number: # JPE50870624
Japan System and Service Management Software Forecast, 2024–2028
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Abstract
This research report summarizes the qualitative and quantitative analysis of the domestic system/service management software market based on information collected by mid-May 2024. This research report covers three functional market segments as defined by IDC's software market definition (IDC's Worldwide Software Taxonomy, 2024 [IDC #US52000924, April 2024]): ITOM, ITACM, and ITSM software markets.
Shinichi Kimura, research manager, Software and Services, IDC Japan, says, "The advancement of digital business is expanding the role of IT operations teams. IT operations teams are now required to move beyond operational management of traditional IT environments to ensuring the reliability and security of systems from a business perspective and maintaining and improving the customer experience (CX) of digital solutions from the user's perspective. It is becoming important for IT suppliers to enhance their consulting capabilities to support the transformation of their customers' IT operations in order to support IT operations optimized for modernized IT environments, such as cloud services, container virtualization, and infrastructure for AI workloads."
This is the English translation of the Japanese document IDC #JPJ50709124.