target audience: TECH SUPPLIER Publication date: Dec 2023 - Document type: IDC Survey Spotlight - Doc Document number: # EUR151423223
What are the Barriers and Challenges Faced by Manufacturers in Their CX Initiatives?
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Abstract
This IDC Survey Spotlight highlights the critical barriers and challenges faced by manufacturers in implementing customer experience (CX) initiatives. It analyzes data from IDC's 2023 Global Manufacturing Survey.