target audience: TECH BUYER  Publication date: Nov 2023 - Document type: IDC Perspective - Doc  Document number: # EUR151353023

Process Automation Trends in European Financial Services: Navigating Market Challenges to Meet Business Goals


  • Jacqui Hendriks Loading
  • George Briford Loading


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This IDC Perspective takes a closer look at the factors impacting the Western European financial services sector and the role of business process automation in helping financial services companies to combat negative market forces and meet business goals.

"Despite economic headwinds jeopardizing economic growth, organizations in the financial services sector are committed to increasing technology investment to not only survive troubled times, but also innovate and thrive," said George Briford, research director, IDC Financial Insights.

"The financial services sector's investment in business process automation is the first phase in streamlining and optimizing its business operations to combat challenges in a disruptive market and leverage existing rich business information to meet business goals and drive new revenue opportunities," said Jacqui Hendriks, associate research director, IDC European Imaging, Printing and Document Solutions team.


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