target audience: TECH SUPPLIER Publication date: Aug 2023 - Document type: Web Conference Proceeding: Tech Supplier - Doc Document number: # EUR151052423
Navigating the New World of Enterprise Communications and Collaboration
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Abstract
This IDC Web Conference examines the latest trends in unified communications and collaboration (UC&C) and contact center (CC) in EMEA.
We live in a world where distributed workforces are the norm. But as workplaces continue to evolve, so do workloads and the complexities. There is now a much greater need for more advanced communication and collaboration tools, all working together in harmony. In this IDC webcast, Oru Mohiuddin and Graham Fruin discuss what providers can do to navigate these challenging markets, focusing on:
- The convergence in communications technology
- The benefits and challenges of converged technologies running across a single platform versus a multivendor approach
- Barriers to cloud adoption
- What UC&C and CC suppliers can do to ease their customers' concerns