target audience: TECH SUPPLIER Publication date: Sep 2024 - Document type: IDC Survey - Doc Document number: # EUR150910324
European Enterprise Communications and Collaboration Survey, 2024: Voice and Unified Communications Services
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Abstract
This IDC Survey presentation summarizes key trends around voice and unified communications (UC) services. The data derives from IDC's European Enterprise Communications and Collaboration Survey, 2024 and covers European businesses' current and planned use of voice and UC services over the next two years. The presentation analyzes market trends and indicates potential growth areas by country, industry, and business size segment.
IDC's annual European Enterprise Communications and Collaboration Survey is a must-have for network and services vendors. It provides insights into the priorities and strategic intentions of network executives, offering guidance for vendors' strategy planning and market positioning. The survey covers a range of topics, including WAN, hybrid networks, network infrastructure, software-defined networking (SDN), cloud, unified communications, video, contact centers, data and voice services, network life-cycle services, provider selection criteria and preferences, and trends in the telecommunications sector.
Results are provided for 16 European countries (Austria, Belgium, the Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Poland, Romania, Spain, Sweden, Switzerland, and the U.K.), 11 verticals (finance, manufacturing, resources and construction, media and entertainment, professional services, transportation and logistics, energy, retail and wholesale and hospitality, government, education, and healthcare and life sciences), and eight business-size segments (50–99 employees, 100–249 employees, 250–499 employees, 500–999 employees, 1,000–2,499 employees, 2,500 to 4,999 employees, 5,000 to 9,999 employees, and 10,000+ employees).