target audience: TECH SUPPLIER Publication date: Jun 2023 - Document type: Market Note - Doc Document number: # EUR150798723
Amdocs Deepens Strategic Partnership with Microsoft, Introduces a New Intelligent Customer Engagement Platform
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Abstract
This IDC Market Note reviews how the Amdocs and Microsoft partnership develops a new intelligent customer engagement platform that targets telco operators. The new customer engagement platform by Amdocs and Microsoft is an AI-powered platform designed to help CSPs provide their customers with simple, digital-first, and intuitive experiences with an all-encompassing marketing, sales, commerce and service platform. It serves consumer and enterprise customers on a single, open, and cloud-native platform that fosters collaboration and productivity across all applications.