target audience: TECH SUPPLIER Publication date: Mar 2023 - Document type: IDC Survey - Doc Document number: # EUR150516123
Tool Democratization for Frontline Workers: The State of Play — Results from IDC's European Employee Experience Survey, March 2023
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Abstract
This IDC Survey draws data from IDC's European Employee Experience Survey, conducted in March 2023. Interviews with over 1,926 office and 1,601 frontline workers showcase differences in terms of access to, use of, and attitudes toward digital tools depending on the type of work.
Data in this IDC Survey focuses on the following areas:
- Device usage by frontline workers
- The state of hybrid work for non-desk employees
- IT challenges for frontline workers
- Perceived impact of automation on frontline jobs
- Overall digital workplace experience