target audience: TECH SUPPLIER Publication date: Jun 2023 - Document type: Market Share - Doc Document number: # EUR150315123
European Unified Communications as a Service Market Shares, 2022: Vendors Shaping 2022
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Abstract
- The UCaaS market in Europe grew 13.5%, with private UCaaS growing 4.2% and the public segment growing 14.6% between 2021 and 2022.
- Microsoft continues to lead the overall UCaaS market. It recorded 74% growth in revenue between 2021 and 2022 and increased its overall UCaaS share to 16.9%.
- Cisco grow 6.6% overall between 2021 and 2022. However, their market share dropped as other competitors have recorded faster growth.
- Zoom has seen an overall revenue growth of 132% between 2021 and 2022.
- Alcatel-Lucent Enterprise (ALE) recorded growth in both private (25%) and public UCaaS (88%) between 2021 and 2022.
- Avaya recorded an overall UCaaS revenue decline of 6.3% between 2021 and 2022.