target audience: TECH BUYER  Publication date: Dec 2022 - Document type: IDC MarketScape - Doc  Document number: # EUR148395522

IDC MarketScape: European End User Experience Management 2022 Vendor Assessment


  • Zuzana Babicka
  • Gala Spasova Loading


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This IDC study includes an assessment of vendors offering end user experience management (EUEM) solutions through the IDC MarketScape model and assessment methodology. The assessment reviews both quantitative and qualitative characteristics that define current market demands and expected tech buyer priorities and needs. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to one another, highlighting the key factors expected to be the most influential for achieving both short- and long-term success in the EUEM market.

"End user experience management solutions have positively impacted hybrid work enablement for many organizations across vertical markets, increasing employee productivity and engagement and fostering talent retainment. During the current period of economic instability, EUEM solutions will continue to support customers in overcoming operational challenges and managing change." — Zuzana Babicka, Senior Research Analyst, European Future of Work, IDC


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