TECH SUPPLIER Mar 2023 - Conference Proceeding: Tech Supplier - Doc # DR2023_LL5_ES

Delivering Customer Success: A Playbook for IT Providers


Elaina Stergiades

These event proceedings were presented at the IDC Directions conferences in Boston and Santa Clara in March 2023.

As more technology providers adopt customer success programs, many are struggling to define best practices for services delivery that can meet new requirements in this dynamic market. IDC will share survey results from a worldwide study to highlight the changing nature of customer success services, IT and LOB perceptions and expectations for customer success services, and how vendors can deliver on the promise of customer success..


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Customer relationship management applications


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